• FAQ
  Before using the OneTouch Verio IQ® meter to test your blood glucose, carefully read the Owner’s Booklet and inserts that come with the components of the system.
  How do I turn on the OneTouch Verio IQ® meter?
  Press and hold ‘OK’ until the start-up test screen appears. Once the device is on, release ‘OK’. You can also turn the meter on by inserting a OneTouch Verio® test strip to perform a blood glucose test.
  How many results will the OneTouch Verio IQ® meter store and where can I find my result after it is displayed on-screen?
  The meter stores your most recent 750 blood glucose and control solution test results and displays the blood glucose results in several ways. If you have just completed a test, press and hold the return button to get to the Main Menu from the blood glucose result screen.
• From the Main Menu, choose My History to view:
• Last Result
  Results Log
  Averages
  Choose Pattern Log to view high or low pattern messages. Press ∧ or ∨ to highlight your selection and press ‘OK’.
  What batteries does the OneTouch Verio IQ® meter use?
  Your OneTouch Verio IQ® meter uses a rechargeable battery. When fully charged, the meter will perform blood glucose or control solution tests for about 1 to 2 weeks before recharging is needed.
• If you lose or misplace your cable or charger, please contact OneTouch® Customer Care at (800) 227-8862, Monday through Sunday, 8 am to 8 pm.
• If your cable or charger is damaged or stops working through normal use, please contact Customer Care to report the issue.
  What do I do if the battery is dead but I need to do a test?
  If the battery power is too low to perform a blood glucose test, you can connect the meter (USB or AC adapter) for a rapid charge. Rapid Battery Charging will appear on the display for approximately 60 seconds to indicate the meter is in rapid charge mode.
• After the rapid charge, be sure to disconnect the meter from the wall outlet or computer before testing your blood glucose. After testing, reconnect your meter and complete the charge.
  What are the low and high patterns and what do they mean?
  Every time you test your blood glucose, your OneTouch Verio IQ® meter searches for any new patterns that have developed over the past 5 days. Patterns are identified based on the time of day the test was taken. For a group of results to be considered a pattern, the time of day for each result must be within 3 hours of each other.
• A high pattern will only include results tagged “Before meal.” A high pattern message appears when your meter records 3 results that are over the High limit set in your meter.
  A low pattern message appears when your meter records 2 results below the Low limit set in your meter. No tagging is needed to trigger a low pattern.
  To receive high or low pattern messages with your blood glucose results, the High/Low Pattern and Tagging features must be turned on. For further details please refer to the Owner’s Booklet.
  How can I change the low and high range limits?
  You can adjust the meter settings at any time. When you turn your meter on, the Main Menu is displayed after the start-up screen. A blue bar highlights the current selection on the meter display.
• Get to the Settings screen: from the Main Menu, press ∧ or ∨ to highlight Settings and press OK.
  To change your low or high range limits, highlight Tool Settings and press OK, then select Alerts and press OK.
  Make sure the Alerts feature is turned On and press OK.
  Highlight High/Low Limit on the Tool Settings screen and press OK.
  Highlight the Low Limit or High Limit and press OK.
  Then press ∧ or ∨ to change to the low and high limits that are right for you, then press OK.
  NOTE: Tagging must be turned on to set a Before Meal High limit. The meter is set at the factory with the tagging feature turned on. If you try to set the High Limit with the tagging feature turned off, you will be prompted to turn it on, before setting your high limit.
  Be sure to talk to your healthcare professional about the low and high limits that are right for you.
  Can I download my test results to a computer?
  The OneTouch Verio IQ® meter is compatible with the OneTouch Reveal® web app. The OneTouch Reveal® web app uses data collected from one or more supported devices to generate reports. The Data Transfer Tool must be installed before you can transfer data with a cable connection
• A link to Data Transfer Tool installation is provided during email confirmation when your OneTouch Reveal® account is created. In addition, once you have signed in, a link to download and install the Data Transfer Tool can be found in help.

A complete list of supported devices, and hardware and software requirements needed to use the OneTouch Reveal® web app can be found at: https://onetouchreveal.com/support/en_US

If you need a cable for your meter, please contact OneTouch® Customer Care at (800) 227-8862, Monday through Sunday, 8 am to 8 pm.

Register for the OneTouch Reveal® web app
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