23 and Me / Lemonaid Telehealth
Lemonaid Health was founded with one goal: to bring more convenient, affordable health care to all Americans. We were born in San Francisco in 2013 and have since helped hundreds of thousands of patients get access to care from the comfort of their homes.
Medical team licensed in all 50 states
Our clinical team is made up of physicians, pharmacists, nurse practitioners and registered nurses whose mission is to provide great care at a price you can afford. Our team is here to help you make informed decisions about which treatments are right for you.
Our mission is to bring ultra low cost healthcare to everyone in America. We’re ashamed that too many people in America don’t have access to affordable care. We look out our office window and see the sad reality right there. We want to make primary care so affordable and accessible that everyone can get great care when they need it, regardless of insurance. We can only achieve this by combining great doctors with great technology, and that’s what we’re trying to do. If you share our mission or think you can help, get in touch.
LemonAid Website
Guidelines
How is this different from a regular visit to the doctor?
We provide the same level of professional care as a traditional doctor’s office, but more conveniently because we’re 100% online and you don’t have to wait days for an appointment. Just like a traditional doctor’s office, our doctors and nurse practitioners need to ask you questions to work out whether it’s safe and appropriate to give you care. If appropriate, we can write a prescription and send it to our own mail order pharmacy or to a pharmacy near you.
Will I have a live video with a doctor or nurse?
It depends! Most of our patients won’t require one, but some states have regulations that require a video consultation or a telephone call.
Is this a safe way to get care?
It is, as long as you answer our questions fully and truthfully and you read the important information we provide throughout our app and website, especially the information we send you about your treatment plan. Before you take your medicine it’s essential that you read the detailed information we provide about your treatment plan so that you can weigh the risks and benefits of the medicine we’ve prescribed.
Who can use our service?
Lemonaid Health can now treat patients in all 50 states and Washington DC! You must be at least 18 years old to use Lemonaid Health. Please make sure you tell us your legal name and correct date of birth – if your name and DOB don’t match what’s on your photo ID, we may not be able to treat you.
Please make sure to check out the FAQs for the specific service you’d like to use in order to verify any unique requirements or limitations.
Why do I need to take a picture of myself in the app/website?
State regulations require that our medical providers see who we’re treating, so that’s why we may ask you to take a picture of yourself and your photo ID.
Is the service private/secure?
Yes. We have a legal duty to protect your personal health information and have put in place a number of safeguards. Our Privacy Policy details how we protect your personal information.
How can I let my doctor know about the care you provide?
If you have a doctor you see on an ongoing basis, it’s important to tell your doctor about all the medicines you’re taking, including any medicines we prescribe. To make this convenient for you, you can e-mail yourself a summary of the care we’ve provided via our mobile app. You should give this e-mail to your doctor so that your health records are complete.
Can I get my prescription sent to a local pharmacy?
Yes! If you don’t want to take advantage of our super fast and amazing customer service our partner pharmacies provides you can always get your prescription sent locally. If you’re worried about getting a medication quickly we do offer Expedited Shipping, which can arrive as early as the next business day after we write your prescription.
If you’d rather have the prescription sent locally after you’ve completed our health questions and submitted payment, simply send us a secure message through your account with the name, address and telephone number of the pharmacy you want to use, and we’ll sort it for you. If you’re in a state that requires a video or telephone consultation, you can also tell our doctor/NP when you speak with them.